Refund policy
Return Policy:
STEP 1 - Raise a return/replacement request within 2 days from the date of delivery, if you’ve received wrong or expired product(s).
Please raise a request here with order and contact details.
You can also raise a request with us using the Chat option.
In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
STEP 2 - Give us 2 working days to review your return request.
STEP 3 - After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
STEP 4 - In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
STEP 5 - After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/tampered product or packaging
- Incomplete order
- Missing products
Under what conditions return/ replacement requests will not be accepted?
- Opened/used/altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/replacement request is generated after 2 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Return Pickup: Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.
Refund Policy: In order to confirm cancellation/return of item(s) in your order, you need to indicate your refund preference. There are two modes of refund:
Shipment Policy: All online pre-paid orders shall be delivered without any delivery charges.
An extra facilitating charge of INR 50 (Indian Rupees 50 Only) for orders placed using Cash on Delivery as payment method.
Biocule Coupons - If you choose this option, A Biocule Coupon of the same amount as the order/product value will be shared with you which you can use on your future orders.
Bank Account - In this case, the money will be refunded back to the account that you add as your preferred refund destination while cancelling/returning item(s) in your order. Once you have requested the cancellation/return of item(s) in your order, Biocule will complete the cancellation/return and initiate the refund, depending on your preference.
Please contact us for any questions or comments (including all inquiries unrelated to copyright infringement) regarding the Products, Website, Cancellation, Return & Refund Policy.